While your dealership remains closed, you should double down on your efforts when it comes to remote communication and customer support.
Make sure that you respond to customers quickly and at each touchpoint; phone, website, live chat and social media - it is important that you remain ready to help current and future customers. Focus on real time communication via Messenger, Whatsapp and others.
Additionally, look at how you can provide an improved online customer experience. Increasingly, consumers
want to complete the more transactional elements of their car purchase remotely such as; digital paperwork and applying for finance. Start these processes remotely so that you can continuously engage the customer through to sale when the time is right.