In Ireland, distributors use different measures to define the success of its dealerships. With the majority of new cars now bought on PCP (Personal Contract Plan) and product and service plans evolving all the time, all in all, the base criteria by which distributors measure dealership success is similar. Despite these similarities, performance can vary greatly.
A NADA study of US dealerships
highlighted a significant gap between top performing dealerships and average dealerships and attributed three areas in which top dealerships set themselves apart.